Casella Resource Solutions (CRS) is seeking a qualified candidate to perform account retention activities for industrial customers. In this role, the candidate will be responsible for managing, monitoring and overseeing day-to-day operating requirements while creating incremental value through innovative solutions which maximize value to the customers and Casella.

INDSJ

• Management, oversight and program retention of assigned accounts in our National Accounts business
• Handle in-bound requests for services from new and assigned customers with quick-turnaround recycling or disposal needs.
• Maintains close business relationships with day to day operations personnel and customer decision-makers and establishes new relationships as applicable.
• Manage the process of customer agreements, account set up, price and service changes and monthly invoice review for assigned Accounts.
• Supports contract performance and management, while monitoring and managing account profitability, EBIT performance, performance to budget, etc.
• Drives new revenue growth by creating strategic plans to uncover new business opportunities. Leads and drives internal and external meetings as applicable.
• Effectively communicates and exchanges account information between involved Casella entities.
• Continually advances and implements innovative new solutions for maximizing value to customers and profitability to Casella.
• Identifies cross selling opportunities with other Casella lines of business.
• Leverages Casella’s Sourcing capabilities to provide 3^rdparty services and develop alternative outlets for designated material streams.
• Executes Business Reviews with customers to grow insight on Casella programs and track continuous improvement and value-added programs on a Monthly, Quarterly and/or Annual basis.
• Develops, executes and maintains account specific plans and continuous improvement plans for each customer alongside the Senior Business Development Manager.
• Actively uses the CRM system and participates in inter-regional sales initiatives (or equivalent opportunities as applicable).

The successful candidate will have a bachelor’s degree or equivalent experience, a minimum of 3-5 years of business to business sales or customer service, a history of succeeding in collaborative environments, a valid driver’s license, and the ability to travel up to 25% of the time. Strong interpersonal and strategic selling and negotiation skills, a demonstrated sales results, the ability to qualify, develop and manage business opportunities, and experience or interest in an environmental or sustainability field is preferred.

Excellent verbal, digital, and written communications skills, strong organizational and planning skills, proficiency in the use of Office 365 and related platforms and an understanding of social media communication strategies and tactics are expected.

Resourceful, customer-focused individual who has the ability to see the larger picture while focusing on detailed information and is adept at building and maintaining relationships, developing trust, and achieving business and sales results. 

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.