The Billing Systems Analyst at Casella Waste Systems plays a vital role in ensuring the accuracy, timeliness, and integrity of customer billing processes. The analyst will develop a comprehensive understanding of Casella’s customer types, billing cycles, and invoice delivery methods to efficiently generate and submit invoices. Additionally, this role supports the Manager of Billing & Data Integrity by identifying and correcting billing issues, collaborating with cross-functional teams, and performing analyses related to customer billing, collections, and accounts receivable.

Hiring Range: From $52,000 - $67,000 per year 

Billing Management:

• Assist the department manager in optimizing billing processes to ensure accuracy and efficiency.
• Generate customer invoices across multiple billing systems, ensuring timely and precise billing details and invoice delivery.
• Collaborate with operations, customer care, IT, finance, and shared services departments to resolve billing and payment-related inquiries.
• Complete detailed reports comparing billed invoices and collected revenue.
• Research aged receivables and present corrective action plans to management.
• Coordinate with accounts receivable, accounting, and collections teams on delinquent accounts.

Data Integrity:

• Uphold data quality standards within the department and field operations to ensure accurate and reliable financial and operational data.
• Participate in regular audits and validations to identify and rectify inconsistencies or errors.
• Support the integration of new and acquired systems, maintaining data integrity standards throughout implementation.
• Partner with the Manager of Billing Systems Administration to create a playbook and standard operating procedures (SOPs) for acquisition integration, ensuring seamless customer transitions into Casella’s billing systems.
• Analyze discrepancies in billing records and recommend changes to improve accounting system efficiency.

System Optimization:

• Collaborate with IT and finance teams to optimize and consolidate billing systems and data management tools.
• Identify opportunities for automation and implement technological solutions to streamline billing processes and enhance data accuracy.

Reporting and Analysis:

• Generate and analyze billing reports to track key metrics and identify trends.
• Prepare regular reports for senior management, highlighting billing performance and data integrity metrics.
• Provide actionable insights through data analysis to support informed decision-making.

Compliance and Regulations:

• Stay current on industry regulations and compliance standards related to billing and data management.
• Ensure that Casella’s billing practices meet all legal and regulatory requirements.
• Organize documents to support audit requests.

Career Path: Casella is committed to fostering employee growth and development. As a Billing Systems Analyst, you will gain valuable experience in financial operations, system optimization, and cross-departmental collaboration. The career path for this role includes the following progression:

Billing Analyst I (1-3 years).

Role: Develops foundational knowledge of business flow and billing schedules for assigned systems. Effectively generates invoices with accuracy under direct supervision while building expertise.

Qualifications: Associate degree in Accounting or related field, or equivalent experience. Demonstrates basic knowledge of billing systems and processes.

Billing Analyst II (3-5 years):

Role: Demonstrates thorough understanding of all billing systems and the business needs of stakeholders. Independently runs accurate billing cycles and actively contributes to improving systems and processes.

Qualifications: Bachelor’s degree or equivalent experience. Significant knowledge and ability to manage billing cycles for assigned areas without supervision.

Senior Billing Analyst (5+ years):

Role: Operates independently across all billing systems, ensuring seamless and accurate execution of billing processes. Trains new team members, leads system migrations, and integrates acquisition customer data.

Qualifications: Demonstrated expertise in billing and accounting. Strong leadership skills and ability to handle complex system integrations and optimizations.

The successful candidate will have a bachelor’s degree in finance, accounting, business administration or a related field, 3-4 years of experience in billing management, ideally in a utility or field services business, a strong knowledge of billing systems, data management tools and financial sofware are a must.  Experience in acquisition integration, demonstrating successful incorporation of billing processes post-merger or acquisition and a demonstrated ability to work as part of a team in a collaborative environment and be legally eligible to work in the US. Experience or interest in an environmental and/or sustainability field is preferred.

Exceptional relationship management skills and excellent listening, communication, and problem solving skills are required. An ability to identify and develop new solutions and proficiency with Microsoft Office Applications are preferred.

Intuitive individual who is a self-starter, with high attention to detail, can multitask, can maintain a high level of productivity at all times and is results-oriented with the ability to see the larger picture while focusing on detailed information.

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.