The Claims Management Specialist serves as the central liaison for General Liability (GL), Auto Liability, and Workers’ Compensation (WC) claims. This role ensures timely, accurate, and compliant handling of claims while partnering with Legal, Safety, Finance, HR, and external stakeholders to minimize risk and cost.

Salary range is $58,000 -$77,000 annually based on experience.

• Claims Coordination: Act as the primary point of contact between internal departments (Legal, Safety, Finance, HR), insurance broker and carriers, and third-party claims management company (TPA). Facilitate claim reporting, documentation, and communication across all parties.
• General Liability: Oversee third-party claims (e.g., slip-and-fall, property damage). Support Legal in litigation strategy and settlement negotiations. Ensure proper evidence collection and incident investigation with Safety/EHS.
• Auto Liability: Coordinate claims for fleet accidents, including driver statements and police reports. Partner with Safety for root-cause analysis and corrective actions. Track claim trends to inform driver training and compliance programs.
• Workers’ Compensation: Manage employee injury claims in collaboration with HR, Operating Facility Management, and Safety. Ensure timely medical care, claim filing, and return-to-work programs. Monitor OSHA reporting compliance and maintain accurate records.
• Financial & Compliance: Monitor reserves, accruals, and claim costs in alignment with SOX and SEC requirements. Prepare periodic loss-run reports and trend analysis for senior management. Ensure adherence to state and federal regulations for insurance claims.
• Risk Mitigation & Governance: Implement best practices for claims handling and prevention programs. Participate in quarterly claim reviews with broker and TPA. Support internal audits and insurer reviews.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services, and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

The successful candidate will hold a bachelor’s degree in Risk Management, Business, or a related field and have 5+ years of experience in claims management, including general liability, auto, and workers’ compensation. Strong knowledge of insurance regulations and litigation processes, along with excellent communication and negotiation skills are required. Proficiency in claims management systems and Microsoft Office is essential, as is the ability to work collaboratively across functions and manage multiple priorities effectively.

Enthusiastic, team-oriented individual who possesses the critical combination of in-depth knowledge, analytical and research skills with an ability to see the larger picture. Exceptional reasoning, negotiation and problem-solving combined with the ability to demonstrate sound judgement in the face of challenging and sometimes competing demands is essential.

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Boot & Clothing Allowance, Safety Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.