The Receptionist position is the organization’s first point of contact, creating a warm, professional, and welcoming environment for all visitors and callers. This role manages daily front desk operations, including greeting guests, coordinating the flow of incoming communications, distributing correspondence, and directing inquiries to the appropriate team members. Additionally, the position provides essential administrative support across the organization, maintains office supplies, and helps ensure smooth and efficient workplace operations.

Hiring Range is $18.00 - $23.00 per hour 

• Oversees the management of outgoing and incoming mail processes across multiple parcel carriers on a daily basis, ensuring that all deadlines are consistently met.
• Engages with customers and vendors professionally to gather invoices and process information for accounts payable.
• Supports billing tasks essential for the ongoing success of the home office team.
• Monitors office supply inventory levels and places orders as needed to maintain sufficient stock of essential supplies.
• Performs general administrative and clerical duties such as scanning, filing, faxing, and copying to support office operations and company leadership.
• Greets and welcomes all guests upon arrival, then directs them to the appropriate person, office, or meeting location to ensure clear guidance and a smooth, professional visitor experience.
• Maintains office security by following established safety procedures and managing visitor access at the reception desk.
• Handles incoming and outgoing calls and emails for other office staff, directing employee and customer inquiries to the appropriate personnel.
• Drafts and revises routine correspondence, such as invitations and informational materials, to maintain consistency across our home office.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services, and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Career Path Definitions & Distinctions:

Administrative Office Specialist I (Receptionist-level): Has 0-2 years of progressively complex experience in the administrative support field. Demonstrates basic knowledge of Casella’s business products and services and the waste industry. Can effectively manage assigned projects, including filing, mailing, and ordering of supplies. Can effectively take customer calls and direct visitors, only asking for assistance when needed.   

Administrative Office Specialist II: Has years 2-4 of progressively complex experience in the administrative support field. Has a solid understanding of Casella’s business products and services and the waste industry. Prepares reports, completes data entry, receives and responds to customer correspondence, and schedules meetings for on-site managers.

Administrative Office Specialist III: Has 4-6 years of progressively complex experience in the administrative support field. Support managers and other employees by coordinating mailing, arranging meetings and conference calls, and directing customers to the proper departments. Produce special project reports as needed; support and update databases; run queries; develop database reports; and coordinate mailings. Demonstrates an ability to mentor and train other administrative staff. Has begun building strong relationships with home office and divisional employees at various levels within the organization.

Administrative Office Specialist Sr.: 6+ years of progressive leadership experience in the administrative and office management field. Demonstrates highly integrated knowledge and competence in several technical areas of customer service and office management, and has built strong relationships with home office and divisional employees at various levels within the organization. Provides training and mentoring to business service staff. Works with Payroll and Human Resources departments to process new hire onboarding paperwork, benefits enrollment, and answer questions pertaining to their employment. Takes on additional responsibilities and asks for additional projects, reviews daily work order reports of others, handles escalations and knows who and when will need to know about the issues, supervises the team when needed. Is extremely reliable and accurate.

The successful candidate will have a High School Diploma or equivalent, 0-2 years of administrative experience and a demonstrated ability to work as part of a team in a collaborative environment.

Outstanding relationship management skills, excellent listening, communication, customer service and problem solving sills are required. Demonstrated proficiency with MS Office (Word, PowerPoint, Excel, and Outlook) and proficiency in administrative and clerical procedures and systems are necessary. Versatility, flexibility, and willingness to work changing priorities is expected.

A positive, team‑oriented individual with strong problem‑solving abilities who is proactive, efficient, and results‑focused. Demonstrates excellent attention to detail, effective prioritization, and the ability to handle frequent interruptions. Maintains a pleasant, customer‑service‑focused demeanor while responding to emergencies promptly, multitasking in a fast‑paced environment, and managing stress effectively.

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.