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Here are our current job openings. Please click on the job title for more information, and apply from that page if you are interested.
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The Billing Specialist performs a variety of routine and non-routine, simple to moderately complex billing functions to ensure the proper preparation of accurate, timely bills to customers in accordance with service contract terms and is responsible for related activities. This role typically entails responsibility for customer accounts.
While this position may offer remote flexibility, candidates must be available to travel to the office for onboarding, training, and periodic in-person collaboration. Preference will be given to...
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The Client Services Representative communicates with commercial and large industrial companies across the United States and Canada, building relationships, while managing the facilities waste and biproducts into various outlets. The individual understands their dedicated accounts business and assist in determining which of our waste and recycling services will create the most efficient and cost-effective solution.
We are currently considering candidates for all levels of this career path!!
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The Customer Experience Business Analyst advances the effectiveness of Casella’s customer experience operations by analyzing customer support technologies, service processes, operational metrics, and business requirements in order to improve customer satisfaction, operational efficiency, and organizational performance. The role identifies, evaluates, and implements customer-focused initiatives by partnering with Customer Experience, Information Technology, Operations, Sales, Marketing, Finance, and other stakeholders to optimize customer engagement platforms, contact center systems, and service delivery workflows.
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The Senior Manager of Customer Experience directs the execution of customer care operations by leading Customer Care Team Managers, establishing performance standards, and implementing service delivery strategies to provide consistently exceptional customer experience and support Casella's operational and growth objectives. The role develops and executes customer care strategies by leveraging performance analytics, workforce planning, coaching methodologies, and continuous improvement practices to improve customer satisfaction, increase customer retention, and enhance operational efficiency.
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The Accounts Receivable Specialist provides excellent customer service associated with the accounts receivable functions while building consumer relationships and securing payment,
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The Vice President, Collection Operations is the senior operating executive responsible for driving safe, disciplined, and profitable collection operations across a multi-state environmental services business. Reporting to the Chief Operating Officer, this leader oversees the operational and financial performance of the decentralized collection operations, ensuring the organization consistently delivers industry-leading safety, customer service, productivity, and margin improvement.
This role carries broad oversight for regional and local P&L stewardship, operational excellence, labor effectiveness, fleet utilization, route optimization, capital deployment, and acquisition integration. The...
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The Vice President, National Accounts is the senior commercial leader responsible for developing, growing, and retaining the organization's largest and most strategic national account relationships across multiple regions and business units. Reporting to a senior executive, this role establishes enterprise account strategies that drive profitable revenue growth, customer retention, and long-term partnerships while aligning cross-functional execution with the Company's strategic objectives. The Vice President, National Accounts provides executive oversight of national account sales, customer relationship management, contract strategy, operational alignment, and organizational performance to ensure...
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The Bid Specialist will be responsible for analyzing and organizing successful bid proposals for existing or prospective clients for assigned brokers and direct clients. The incumbent will review incoming bids and proposals as well as communicate with and maintain relationships with the clients as well as division and partner hauler sales reps to provide support for timely response to competitive bids and quotes.
Hiring range : Hourly $20-$23
#INDSJ
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The Customer Care Representative provides outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and investigation to reach resolution. The incumbent actively engages customers to ensure complete understanding of the issues and provide accurate and efficient responses in a prompt, respectful and courteous manner.
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The Sorter is responsible for sorting through recycled materials that come into the Material Recovery Facility (MRF) as they move along the conveyor belt, inspecting items, and placing items or materials into designated area according to commodity, size, condition, and/or grade.
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The Facilities Maintenance Technician utilizes knowledge of mechanical, electrical and hydraulic equipment to install, maintain, troubleshoot and repair machinery or equipment, diagnose issues with machinery components and determine when adjustments or repairs are needed. The incumbent will have an increasing level of responsibility with an increase of experience and expertise.
Hiring Range: $20.00 - $25.00 per hour
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The Cash Application Specialist is responsible for the accounts receivable process with the primary function of daily application of cash receipts to the correct customer account.
Hiring Range: $19.50 - $21.50 per hour based on experience
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The Accounts Payable Specialist is responsible for the receipt, review, and entry of vendor invoices to meet tight deadlines and ensure compliance with a robust internal control structure. The incumbent ensures proper and timely payments by working closely with various teams and vendors within the organization.
Hiring Range: $18.00 - $22.00 per hour based on experience
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The Director of Revenue Operations leads Casella’s Revenue Operations function with enterprise accountability for pricing strategy, price realization, revenue reporting, KPI governance, forecasting support, and process improvement. This strategic leadership role optimizes the Company’s go-to-market engine by bridging Sales, Finance, and Operations to drive profitable growth across commercial, industrial, residential, municipal, and specialty service lines.
The role is responsible for ensuring accurate, timely, and actionable insights into revenue...
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The Business Systems Operations Administrator provides centralized technical, database and operational support using AMCS Platform to support account setup, service setup, work order generation, billing, customer services and general account control. Collaborating closely with key partners across the Resource Solutions Division, the incumbent leads day-to-day execution of transaction processes and technology solutions, helping the back-office organization run efficiently and effectively. The incumbent maintains a unified approach to transaction management, planning and processing across all lines of business in Resource Solutions. Executing tactical approaches to technology solutions that...
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The Sales Operations Administrator provides centralized support focused on supporting the sales operations team’s strategic objectives. Collaborating closely with key partners across the organization, the incumbent leads tactical execution for the management of the sales process and sales technology solutions, helping the sales organization run efficiently and effectively. The incumbent champions a unified approach to sales management including sales planning and process across all lines of business and divisions within the organization, with a goal to drive sales growth.
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The Field Service Technician is responsible for the installation, troubleshooting, updating, and expertise of On-Board Computing Systems (OBC). The incumbent will travel to multiple facilities across Casella’s operating footprint to service and install OBCs throughout Casella’s fleet.
Willing to hire and train at an apprentice level, quick advancement with training available.
*This Position Requires Frequent Travel Throughout the Casella Operating Footprint*